NSW RTA-Compliant Tradie Panel for Western Sydney Property Managers

The Agency Plan is $499/year for portfolios up to 100 properties. The Enterprise Plan is $999/year for larger portfolios with priority dispatching, custom reporting, and a dedicated senior account manager. Both include unlimited dispatches with no per-job fees and no markups on tradie quotes. The first 3 months are free for the first 5 Western Sydney agencies to sign up — no credit card required.

Tradies invoice at the quoted price with zero WST markup. Your agency stays in full control of the trust accounting flow — exactly as you do with your existing tradies. Two common workflows:

1. Standard agency-side invoicing (most common): the tradie invoices your agency on behalf of the landlord. You process the invoice through PropertyMe, Console Cloud, or Rex and disburse from the landlord's trust account at month-end. WST doesn't intermediate — we dispatch and audit-trail only.

2. Direct landlord invoicing: the tradie invoices the landlord directly. Useful for owner-occupier landlords or jobs outside the standard rental management scope.

If your management agreement requires written landlord approval above a dollar threshold before any tradie attends, we hold dispatch until you confirm. Urgent repairs under Section 62 RTA bypass this — we dispatch immediately and document for your audit trail.

Section 62 of the Residential Tenancies Act 2010 (NSW) defines urgent repairs as: a burst water service or serious water leak, a blocked or broken toilet, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious storm/fire damage, the breakdown of any essential service for hot water, cooking, heating, cooling or laundry, the failure or breakdown of the gas/electricity/water supply, and any fault that makes the premises unsafe or insecure.

If you can't be reached, the tenant has the right under Section 64 to authorise repairs up to $1,000 from a licensed tradie — and you must reimburse them within 14 days. Fast-Track is built around this exact obligation.

Urgent repairs (Section 62 RTA) get a tradie response within 2 business hours, or 4 hours after hours, weekends, and public holidays. Routine repairs are dispatched within 24–48 hours. Pre-tenancy and inspection-driven work is booked to your timeline.

Emergency callout fees — typically $150–$300 in Western Sydney — are paid directly by the landlord or tenant as agreed in your management contract. WST does not add markup to emergency charges.

For non-urgent jobs estimated over $1,500, we source 2 comparative quotes from panel tradies within 48 business hours. You get both quotes via email with scope, price, and tradie ID — ready to forward to the landlord for approval. This typically saves 1–2 days off your usual landlord approval cycle.

Urgent repairs under Section 62 RTA bypass the multi-quote process — we dispatch immediately to meet your reasonable-time obligation, and you receive the on-site quote as part of the dispatch documentation.

For specialist compliance work outside the core 13+ trade panel — arborists, asbestos removal, fire and smoke alarm certificates, pool fence certification, swimming pool registration, electrical safety certificates, and similar licensed-specialist work — WST coordinates licensed providers as a no-markup referral service.

Same dispatch process, same audit trail per job, no per-job fee. We don't take a cut from specialist providers — they invoice your agency or the landlord directly, exactly like core panel trades.

62+ suburbs across Greater Western Sydney: Penrith, St Marys, Emu Plains, Glenmore Park, Kingswood, Blacktown, Mt Druitt, Seven Hills, Marsden Park, Box Hill, Schofields, Riverstone, Parramatta, Auburn, Granville, Merrylands, Guildford, Liverpool, Campbelltown, Camden, Oran Park, Leppington, Austral, the Hawkesbury (Richmond, Windsor), and the Aerotropolis corridor (Luddenham, Bringelly, Badgerys Creek, Kemps Creek, Rossmore, Catherine Field). If your managed properties are in Greater Western Sydney, we have local tradies.

Yes. Our panel supplements your existing contacts — it doesn't replace them. Use us for trades where you don't have a reliable contact, for after-hours emergencies, or as backup when your regulars are booked out. Many agencies keep their 2–3 favourite tradies and use Fast-Track for everything else. There's no exclusivity requirement.

At the end of each month you receive a CSV of all jobs dispatched through WST: property address, trade, job description, tradie ID, status, quoted/actual cost, and date/time of dispatch. The format is compatible with PropertyMe, Console Cloud, and Rex imports. Enterprise clients receive custom-formatted reports matching their existing landlord report templates.

Every tradie is verified for: active ABN, current NSW Fair Trading licence (for plumbing, electrical, roofing, gas fitting, HVAC, and other licensed trades), public liability insurance of minimum $5M, and a documented track record in Western Sydney. Certificates of currency are collected and re-checked annually. If a tradie's performance drops — late arrivals, poor workmanship, or complaints — they're removed from the panel.

Every dispatch through Fast-Track is logged with a timestamp, the tradie ID, the job description, and the quoted cost. If a tenant escalates to NCAT, you have a tribunal-ready audit trail showing exactly when the request was received, when a tradie was dispatched, and the response timeline. Documentation is one of the strongest defences against rent reduction or compensation orders, and it's built into how Fast-Track operates by default.